Move with Smile

ISO 9001:2015 CERTIFIED COMPANY


 


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Shifting Process 


 

Our Commitments are backed by simple, responsive, flexible, and systematic process. In an endeavor to achieve the utmost customer satisfaction we plan the entire shifting process according to the demands and needs of the customers. The steps of shifting process are clear, well managed and well-coordinated and easy to comprehend that anyone can get a clear understanding of what and how is it going to work. It involves a step-wise division of the entire process and is as mentioned below:

 

  Contacting us 

The system is very simple to reach us, whereby we have made ourselves available to you at just a call or a click. The call will be attended    by our executive who will take down your details, and forward the same to the concerned department and we would fix a survey day as suitable for you. You can also reach us by filling a query form that is available on our website.

 

 Survey

Our Survey Executive visits you at your premises as fixed and would be equipped with all the required tools that will assist him to evaluate the goods to be transported.

 

 Estimation 

We will come up with an Estimated Cost for the move Via Email/Physical Copy. On consent of the customer, we will finalize the shifting deal, and will give you a brief about the requirements and the workings. We will plan the entire moving process as per requirement.

 

 Confirmation

Once confirmation of the booking is done we will book the dates and time.

 

 Packing 

The Packing Crew along with supervisor will reach your premise on the day and time as per the confirmation. Our team is well trained on all the techniques of packing and it depends on the delicacy of the articles involved. Suppose if it is a glass item, the team packs the articles using multiple-layer protective packing through cushioning and if it is white goods then then the chords are first safeguarded, and consequently it is packed as per the standard process.

 

 One Point Contact

We assist you with a single point of contact from our side and will coordinate and assist you till the delivery and unpacking at destination.

 

 Transportation

The Goods carrier as agreed will be placed at the premises during packing and all the packed goods are then loaded on board of carriers, and then the consignment is transported as planned.

 

 Tracking

The driver or the helper of the goods carrier remains in constant contact with your one point contact and is able to notify you about the delivery status, as and when asked.

 

 Destination

The offloading crew will reach your premise on arrival of the goods carrier and will offload the goods and will arrange in the new premised as per your requirement.

 

 Customer Care 

In case of any issues that may arise due to any reason your one point contact will coordinate with the required team to get it settled within due time, so that you don’t have to face the inconvenience. Also all the claims for the damages or losses incurred are settled on priority, so that your trust on us remains "unscratched".